Frequently Asked Questions

Transcript Ninja delivers quality and accurate transcriptions from the most common formats, regardless of how files were recorded. Simply put, we can transcribe files that have been recorded on devices ranging from iPhones to cassette tape players and everything in-between. To get a bit more technical, we accept audio and video recordings in AAC, AVI, M4A, MOV, MP3, MP4, MPEG, MPG, VOB, WAV, WMV, and WMA among others. If, by chance, your file format isn't recognized or accepted during the ordering process, just give us a call and we'll work to make it happen.

The amount of time involved to transcribe an audio recording depends on the size of the recording itself. Our goal is to deliver typical audio files 60 minutes or shorter in duration within two (2) business days (48 hours). Of course, rush service (24-hour turnaround time) is available for an additional fee and gives your order a higher priority in our queue. Please note: Poor audio quality, a large number of speakers, and / or the request for Verbatim transcriptions can also increase the time required to transcribe the file due to increased complexity.

Provided the file you send us is no longer than 60 minutes in duration and has clear audio, we'll endeavour to get the file back to you within 2 business days (48 hours). If the video recording happens to be longer than 60 minutes or if the audio quality is poor then the file can take a little longer.

Security and privacy are vitally important issues to Transcript Ninja. To start with, every file is encrypted (256-bit SSL—virtually "uncrackable!"), and accessible only to you and the team members assigned to your project. Your files will never be shared for any purpose, other than the work you have contracted us for. Transcript Ninja includes another layer of security in the process by having all team members sign a Non-Disclosure Agreement (NDA). By doing so, all transcribers and proofreaders are bound by law not to discuss or disclose contents of your files with anyone without your explicit written consent. Finally, if you required an additional level of privacy, we will sign an NDA form for you, as well.

Just like our transcriptions, we have a two-pass process whereby two team members are assigned to your file. It's their job to ensure the file is proofread and thoroughly checked to make certain it's as accurate as it can be.

Captions: We have a straightforward fee of $1.50 per video minute. We also offer rush services for an additional $0.75 per video minute ($60 for a 60-minute file).
Subtitles: We charge $6.00 for each language that you require subtitles in and a $3.00 rush charge if you need the files back quicker.

Transcript Ninja has a "Rush Order" option for an additional fee. For a 60-minute file, our average turnaround time for rush orders is less than one business day (24 hours).

Yes, we can provide subtitles including the following languages:

• Chinese (Mandarin)
• French
• German
• Spanish
• Italian
• Hindi

We can accommodate most other languages so contact us today!

Absolutely! Please contact Transcript Ninja to discuss your large project or give us an estimate of the volume of business we can expect, and we will give you the best bulk rate in the industry.

There are a number of ways you can add the captions to your video and that all depends of the platform you're using. For more info, please check out the following:

• - Adobe Premiere Pro
• - Apple Final Cut Pro
• - Sony Vegas Studio Platinum
• - Vimeo
• - YouTube

Our captions are fully compliant with the FCC requirements under Section 508 of video captioning and with the Americans with Disabilities Act (ADA) 1990 ruling regarding captioning.

• The Federal Communications Commission (FCC)
• The Americans with Disabilities Act (ADA)

In the United States, the FCC requires the majority of programming seen on broadcast television to be closed captioned. The ADA requires that videos be accessible to the deaf and hard of hearing in public accommodations and other public venues, such as hotels and stadiums.

The majority of our customers simply go to our order page and upload their video files there. Of course, the whole process will be faster and easier for you if you're able to reduce the video resolution. If you're having problems, please feel free to give us a call.

Both are processes for displaying text on a television, video screen or any other visual display to provide additional or interpretive information. Captions are more commonly used as a service to aid deaf and hearing impaired audiences. Subtitles, on the other hand, are more commonly used as a way to translate into other languages.

Our clients span multiple industries, which quite often require a special set of requirements. At Transcript Ninja we pride ourselves in our ability to be flexible, in order to meet and satisfy those special needs. To discuss your unique situation, you can reach Transcript Ninja in three ways:

• - Complete the Contact Us form on our site
• - 866-68(NINJA) or 1-866-686-4652
• - support@transcriptninja.com

We currently translate for the following languages:

• Chinese (Mandarin)
• French
• German
• Spanish
• Italian
• Hindi

We can accommodate most other languages. Just contact us and we'll work with you to get your project completed!

Our turnaround times will vary depending on language and word count but generally, the turnaround will be approximately 48 hours or sooner for translations anywhere up to 2000 words.

At Transcript Ninja, we have a team of professionally trained translators who will take extra care to ensure the translated document is of the highest quality.

All of our translators go through a very rigorous hiring process to ensure we hire only the best. All of our translators will have had previous experience in a professional translator role.

Certified translations - these translations include immigration documents, birth and marriage certificates, adoption papers, etc. You'll receive the file back in PDF format.

Business translations - these translations include your general business documentation like brochures, manuals and handbooks, website content, transcripts, etc. You'll receive the file back in editable Word doc.

Yes, we accept high volume orders - you may need to get in touch with us first to discuss your needs but we're more than happy to help you.

Simply visit our translation order page where you'll have the option to upload your files. After you've placed your order, your file will make its way to the professional translator for that particular language you selected. Once they've completed the work, the document will be proofread thoroughly before being made available for download on your account.

We have two different basic price options:

Certified translations - these translations include documents such as birth certificates, marriage certificates, immigration documents, etc. We charge a flat-rate fee of $40 per page (maximum of 250 words).

Business documents - these translations include anything from website content, brochures, handbooks and manuals, etc. We charge a small fee of $0.15 per word.

The easiest way to get a real-time quote is to use our pricing calculator. Alternatively, just drop us an email and let us know the volume of your order and we'll be happy to send you a quote.

Simply head over to our order page and upload your document. Complete the order form and proceed to checkout where you'll be able to make payment with PayPal or debit/credit card (Visa, MasterCard, American Express). You can sit back and relax, we'll do the rest. You'll get an email notification when your translated document is ready for download.

You can log in to your account and view your orders - there will be an "Invoice" function there to download your invoice/receipt.

If you're not happy with your order and need it revised, please email us and let us know and we'll get your document corrected for you. Our support team will get the file back to you once it's been revised and corrected.

Your computer may not have the relevant fonts installed to be able to read non-Latin characters for different languages. If you run into issues please contact us.

We're more than happy to mail your certified translations. We do however only currently deliver within the United States and charge $20.

Yes, we can notarize your documents although it is not always necessarily needed. We recommend you check with the institution you're submitting the document to whether or not you need the document notarized. Usually, our certification will be sufficient. If you'd still like it notarized, then we charge a fee of $20.